Pre-Determination of Benefits

Pre-determination of benefits is the process of submitting a treatment plan or cost estimate to your insurance provider before receiving care to confirm how much of the expense will be covered. This step helps you understand your expected reimbursement and out-of-pocket cost before proceeding with services that may be costly or complex.

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Pre-determination is most common for major dental procedures such as crowns, bridges, dentures, and orthodontics, but it may also apply to expensive medical equipment or surgeries under extended health coverage. The insurer reviews the proposed treatment, checks eligibility, and responds with a detailed estimate showing what portion will be paid under your plan and what you will owe.

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Submitting a pre-determination is not a claim, so it does not reduce your annual maximum. It simply provides clarity before you commit to treatment.

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Example:

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If your dentist submits a treatment plan for a crown costing $1,200, the insurer may confirm that your plan will cover 50 percent up to $600, letting you know you will be responsible for the remaining $600.

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What to Watch For:

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Always request pre-determination before major procedures to avoid unexpected costs. Ensure that your dentist or healthcare provider includes diagnostic codes, X-rays, and any supporting information your insurer requires. Approval is based on current eligibility and coverage rules, which may change if the procedure is delayed too long after the estimate.